Refund policy

At Venetia, we take pride in the quality of our jewellery. If you encounter any fabrication issues, we want to ensure you are satisfied with your purchase. Please read our refund policy carefully:

Return Period: Customers have 30 days from the date of purchase to request a return for items that exhibit fabrication issues.

Conditions for Returns:

• The item must be in its original packaging.
• Proof of purchase (receipt or order confirmation) is required to process the return.

Exclusions: We do not cover normal wear and tear or damage caused by the customer. Please handle your jewellery with care to maintain its quality.

Return Process:

• To initiate a return, please contact our customer service team at info@venetiastore.com.au with your proof of purchase and details of the issue.
• Upon approval, we will provide instructions for returning the item

• A full refund to the original payment method
• An exchange for a new product

Shipping Costs: Customers are responsible for any shipping costs associated with returning items unless the return is due to an error on our part.

Contact Us: If you have any questions regarding our refund policy, please reach out to our customer service team for assistance.

Thank you for choosing Venetia. We appreciate your support and are committed to ensuring your satisfaction.